Privacy Policy

Effective date: January 1, 2026

This Privacy Policy explains how Wendell Nunes ("I", "me", "my") collects, uses, and shares personal information when you visit wendellnunes.com (the "Site") or use my services. I'm based in British Columbia, Canada, and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information I collect

Information you give me: your name, email address, phone number, company name, and anything you write in a contact form, questionnaire, booking request, or email.

Payment information: if you pay an invoice, payment is processed by Stripe. I never see or store your full card number. I receive confirmation of payment, the amount, and basic billing details.

Information collected automatically: IP address, browser and device type, pages viewed, referring page, and approximate location, gathered through cookies and similar technologies.

Business information: if you're a client, details you share about your business, website, accounts, or tools so I can do the work. I only ask for access I need.

2. How I use your information

To respond to your enquiries and provide the services you request

To schedule calls, send invoices, and collect payment

To send project updates and, only if you've agreed, newsletters or marketing emails

To understand how the Site is used and improve it

To keep the Site secure and meet legal obligations

3. Consent

By submitting a form or otherwise giving me your information, you consent to its collection and use as described here. You can withdraw consent at any time by contacting me, subject to legal or contractual limits. Withdrawing consent may mean I can no longer provide certain services.

4. Email and CASL

I only send commercial emails with your express or implied consent, as required by Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and I'll act on unsubscribe requests within 10 business days.

4a. Text messages (SMS)

If you give me your mobile number and agree to receive text messages, I may text you about your enquiry, appointments, project updates, invoices, and, only if you've opted in to marketing, offers or news. Your consent is never a condition of buying anything from me.

Opt-out: reply STOP to any message to unsubscribe. Reply HELP for help. I'll act on opt-outs right away.

Costs: message and data rates from your carrier may apply. Message frequency varies with your activity.

Your number stays private: I don't sell or share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing. Numbers are shared only with the messaging providers that deliver the texts on my behalf, such as GoHighLevel and its carrier partners.

Records: I keep a record of when and how you consented, along with your opt-out history.

5. Cookies and analytics

The Site uses cookies and similar tools, including Google Analytics, to measure traffic. You can block or delete cookies in your browser settings, or install Google's opt-out add-on. Blocking cookies may affect how some parts of the Site work.

6. Who I share information with

I don't sell your personal information. I share it only with service providers who help me run the business, and only as needed:

GoHighLevel (website hosting, forms, CRM, scheduling, and email)

Stripe (payment processing)

Google (Analytics and Workspace email)

Other tools I use to deliver client work, such as project management, accounting, and scheduling software

I may also disclose information if required by law, to protect my rights, or in connection with a sale or transfer of the business.

7. Where your information is stored

My service providers may store and process data in Canada, the United States, and other countries. Your information may therefore be subject to the laws of those jurisdictions, including access by their courts and authorities.

8. How long I keep it

I keep personal information only as long as needed for the purposes above or as the law requires. Business and tax records are generally kept for six years. Enquiries that don't lead to work are deleted or anonymized within a reasonable period.

9. Security

I use reasonable safeguards to protect your information, including access controls and reputable, secure platforms. No online system is completely secure, so I can't guarantee absolute security.

10. Your rights

You can ask to access the personal information I hold about you, correct it, or ask me to delete it. To make a request, email [email protected]. I'll respond within 30 days. If you're unhappy with my response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

11. Children

The Site is not directed to anyone under 16, and I don't knowingly collect their personal information. If you believe a child has given me information, contact me and I'll delete it.

12. Third-party links

The Site may link to other websites, including YouTube and social platforms. I'm not responsible for their privacy practices, so please read their policies.

13. Changes to this policy

I may update this policy from time to time. The effective date above shows when it was last changed, and material changes will be posted on this page.

14. Contact

Wendell Nunes 386 Red Barn Blvd, Delta, BC V4L 0B9 [email protected]